This is usually caused by JavaScript being disabled in the browser. JavaScript is a programming language used within web pages to perform specific functions. If it is disabled, the content or the functionality of the website can be limited or be unavailable. 

Follow the relevant browser's instruction to enable JavaScript; please note, instructions may vary depending on the browser version being used.


  1. On the top right, click on the icon with the three dots
  2. Go to 'Setting'
  3. At the bottom of the page, go to 'Advanced'
  4. Under ‘Privacy and Security’, go to 'Site settings', then 'JavaScript'
  5. Enable 'JavaScript' as shown below: 

Internet Explorer version 9 or above:

  1. On the top right, right click on the gear icon
  2. Go to 'Internet Option', then 'Security', then 'Custom level' 
  3. Find ‘Scripting’ and select ‘Enable’ 
  4. Click 'OK' to save the change and on the next window. 


  1. Within the browser search box, type ‘about:config’ as show below:
  2. You will land on a warning page, please accept this by clicking on 'I accept the risk!' 
  3. In the search box, type ‘JavaScript’. If disabled, it will be in bold as shown below: 
  4. To enable 'JavaScript', double click on the value ‘false’, which should change to ‘enable’.


  1. Go to 'Safari', then 'Preferences'
  2. Click on 'Security' tab
  3. Ensure 'Web content' is ticked:
  4. Close the 'Preference' window

More instructions on how to enable JavaScript for the popular browsers can be found here.