Please submit a 'new support ticket' detailing:

  • the Instructor’s name
  • email address
  • date and place of the ILS/PILS course they were given Instructor Potential
  • date and place of their ILS/PILS Instructor course
  • dates and place(s) of their two Instructor Candidate teaching practice courses (IC1 and IC2)


We will then check the Instructor’s LMS profile and get back to you with further advice.