Please note, this error message is for the RCUK eILS Learning Portal and not the RCUK LMS.
The user registration code is #Life5upport!
If you continue to receive this error message, please raise a new support ticket providing details of where and when you are taking your eILS course, and confirm the codes provided by the Centre as detailed on your eILS enrolment letter.
Please note, the ‘user registration code’ and ‘course code’ are two different codes. You only need the ‘user registration code’ at the time of creating a new account on the RCUK eILS Learning Portal.