For the LMS

Why do I have a message saying ‘Activity loading, please wait’?
If you see the message ‘Activity loading, please wait’, it is a result of heightened security settings within your browser. Most browser settings can be adj...
Fri, 7 Aug, 2020 at 9:47 AM
Why do I have a message saying ‘I’ve lost connection’?
If a tracking issue occurs, it is likely the result of a connection break between the course file and the global software system. To resolve the problem, pl...
Fri, 7 Aug, 2020 at 9:47 AM
Where can I find my course certificate?
For Candidates, this can be found within your enrolled course and from your profile page (Navigation --> My profile --> View profile --> Course det...
Fri, 26 Jun, 2020 at 10:40 AM
Why can’t I view, download or print my certificate?
Candidate course certificates will only be available for download once you have successfully passed the course, completed the online course evaluation form,...
Fri, 26 Jun, 2020 at 10:40 AM
How do I know if the system is recording my progress?
As you complete each topic, the hearts will fill as indicated below:   A half-filled heart means you have partly completed the topic and a fully filled...
Fri, 26 Jun, 2020 at 10:41 AM
How do I close a module?
All modules open in a new window/tab and to close them you must close the window/tab itself. Here are some keyboard shortcuts for commonly used browsers on ...
Fri, 26 Jun, 2020 at 10:41 AM