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Frequently Asked Questions (FAQs)
For the LMS
What is the LMS?
What are the system requirements to use the LMS?
How do I access the LMS?
Why can’t I log in to my account?
Why do I have incorrect details on my account (e.g. email/name)?
See all 16 articles
How do I find/book onto a course?
How much does the course cost?
How do I get my certificate?
How long is my course certificate valid for?
How do I recertify?
See all 17 articles
I’ve been recommended for Instructor training; what happens now?
What happens after I successfully complete the Instructor Course?
Can I do my Provider and Instructor courses, and Teaching Practices at the same centre?
I have completed my two teaching practices; what happens next?
How do I get my instructor certificate?
See all 23 articles
For Course Centres
We would like to run the RCUK course(s) at our hospital; how do I do this?
How do we become an approved ILS/PILS course centre?
Do we need to register our course dates with you?
Can we publish the course manual on our Trust/Organisation’s intranet?
Do we have to buy the manual from you?
See all 18 articles
For the Learning Portal (e-ILS course only)
I can't access my account for e-ILS course
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