Why can’t I login?

Modified on Tue, 21 Nov, 2023 at 5:14 PM

When trying to log in, please double-check that:

  • you are on the correct platform, and
  • you are using the email address that was registered on the platform (must be entered in lowercase), and
  • you are correctly entering your password with no additional spaces on either side.


Depending on which online learning platform you are trying to access, there is a set number of failed login attempts before it results in account lockout for a brief period. This process has been put in place to prevent security threats. 


Once the account lockout duration ends, the system will automatically re-activate your account and you should be able to login.


If you are sure about your login details and the issue continues to persist, please submit a ticket to seek further support from a member of the RCUK team.

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